ACS CAAP Service Standards

 

Service standards publicly state the level of performance that citizens can reasonably expect to encounter from the Agriculture Council of Saskatchewan (ACS) Inc. under normal circumstances. ACS is committed to developing, monitoring and reporting on service standards in areas of importance to its clients and benefit recipients.

 

Taking into consideration historical performance and the expectations of our service users, ACS sets standards that are intended to be challenging, attainable with effort, affordable, and meaningful to service users.

 

ACS CAAP Service Commitment

 

You can expect to receive services from knowledgeable and competent employees who treat you with respect and courtesy.

 

• Our employees strive to understand your organization and your project.
• If you are awarded funding, our employees will continue to work with you to support and monitor your project.

 

Service Standard #1

• For projects requesting over $10,000, 45 business days from the time the application is submitted, to the time of project approval.
• For projects requesting $10,000 or less, 21 business days from the time the application is submitted, to the time of project approval.

 

Service Standard #2

• 10 business days to send a final contribution agreement, after project approval.

 

Service Standard #3

• 15 business days from time applicant submits their report and request for payment, to approval and completion of claim.
• 15 business days from completed and approved claim submitted to cheque being issued to client.